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Terms of Service

Terms of Service

These terms and conditions outline the rules and regulations for the use of Evoxt's Website, located at https://evoxt.com.

By accessing this website, we assume you accept these terms and conditions. Do not continue to use Evoxt if you do not agree to take all of the terms and conditions stated on this page.

The Services are provided by Evoxt Enterprise (“Evoxt”), located at Level 23-1 Premier Suite, One Mont Kiara, No 1, Jalan Kiara Mont Kiara, 50480 Kuala Lumpur Malaysia.

The following terminology applies to these Terms and Service, Privacy Statement and Disclaimer Notice and all Agreements: "Client", "You" and "Your" refers to you, the person log on this website and compliant to the Company’s terms and service. "The Company", "Ourselves", "We", "Our" and "Us", refers to our Company, "Evoxt Enterprise". "Party", "Parties", or "Us" refers to both the Client and ourselves. All terms refer to the offer, acceptance, and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of the provision of the Company’s stated services, in accordance with and subject to, prevailing law of Malaysia. Any use of the above terminology or other words in the singular, plural, capitalization, and/or he/she or they are taken as interchangeable and therefore referring to same.

Applicable Law and Regulations
Any dispute, controversy, or claim arising out of or relating to this contract, or the breach, termination, or invalidity thereof, shall be decided by arbitration in accordance with the Rules for Arbitration of the Kuala Lumpur Regional Centre for Arbitration. The appointing authority shall be the KLRCA. The number of arbitrators shall be one. The place of arbitration shall be Malaysia. The language to be used in the arbitration proceedings shall be English. The law applicable to this contract shall be Malaysian law.
You agree to submit any dispute, controversy, or claim arising out of or in connection with the Services, including these Terms of Service, to the exclusive jurisdiction of the Malaysia courts.
Where required, you shall obtain the approval or consent or permission of the relevant regulatory authorities prior to using the Services.
For cross-border transactions, you shall be responsible for ensuring that you shall not violate the laws existing in the countries involved in the transaction.


Usage
Our servers cannot be used for anything that is deemed illegal by the law.
This includes:
  • Carrying DDOS/ brute force attacks
  • Running/ hosting any botnet related commands and control servers
  • IP spoofing
  • Port scanning (Zmap included)
  • Sending unsolicited emails or malware distribution ( Email abuse, spam included )
  • Hosting phishing websites
Contact us if you have any questions/ or queries about the content you wish to host with Evoxt.

The above lists are not strictly limited to the listed items and are subject to change anytime in the future and without notice at the sole discretion of Evoxt.
If any of your services are found to be breaking the above terms, they will be terminated.
By using our services, you agree to these terms of service.

Email Policy
Evoxt reserve the right to deny mail delivery from any servers hosted on our network. We will constantly locate abusive servers. If we receive any abuse reports from an external network, we will identify the server and notify the user. If no response is received within 24 hours, we will filter or disable ports to avoid further damage. If no response is received after 7 days, we will suspend/terminate the server, and no refunds will be provided.
If an IP address/ IP range has been blacklisted due to excessive reports, Evoxt reserves the right to issue a fine of $300 and immediately terminate the service.


Abuse
If an abuse report is received, this will be the timeline for the abuse report to be handled.
  • A ticket will be sent to inform you regarding the abuse report, and we expect you to respond to the ticket and fix the cause of the abuse within 24 hours.
  • Once a response is received and confirmation of the fix is received, the ticket will be closed
Please note that if the abuse is severe, the server might be suspended while waiting for a response from the user.
If no response is received within 24 hours, we will suspend your server until a response is received.
  • On the first suspension, the server can be unsuspended as long as the user actively cooperates with Evoxt to fix the abuse.
  • Further investigation will be performed on the second suspension, and further justification is required.
  • On the third suspension, your server will be terminated/ forcefully reinstalled. In the case of service termination, no refunds will be provided due to the damage being done on our network, and the user is not cooperating to get this fixed after 3 attempts.

In the case of a lot of abuse reports within a short timeframe, your server will be temporarily suspended to prevent any further damage done to our network.

DMCA complaints
Evoxt handles DMCA complaints very seriously and will thoroughly investigate each complaint received.
When a complaint is received:
  • Your server will be suspended
  • A ticket will be opened; you have to respond and resolve within 24 hours
  • If no resolution is reached after 72 hours, your server will be terminated, no refunds will be provided.

Billing
Invoice will be issued 7 days before the due date of recurring service. Servers that are overdue for more than 24 hours will be deleted.

Chargeback
Evoxt handles chargeback very seriously. In cases where chargeback occurs, the related account and services will be terminated right away without notice.

To file for account restoration, please send an email to [email protected] with the subject "Chargeback account restoration".

Penalty may be imposed depending on the situation.

Payment verification
Evoxt can request identification documents such as ID, utility bill, and front and back copy of the credit card used for payment when clients are deemed suspicious.

Liability
In no event will Evoxt be liable to the customer or any third party for any direct, indirect, punitive, special, consequential, or other damages for actions taken or not taken pursuant to this policy, including, without limitation, any lost profits, business interruption, loss of programs or data, or otherwise, even if Evoxt was advised of the possibility of such damages. This limitation of liability in favor of Evoxt is in addition to any limitations outlined in any agreement between Evoxt and any applicable user and will apply whether the action in which recovery is sought is based in contract or tort (including, without limitation, negligence or strict liability), or any applicable laws.

Refund Policy
Evoxt offers a 7 days money-back guarantee if our services are found to be at fault, this could be because of the following reasons:
  • Network/ Power outage for more than 24 hours
  • Hardware issues

Data loss and Protection
Evoxt will not be held responsible for backing up and integrity of customers' data.
In cases where data loss occurs, you will be held responsible for your data.